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Job Title:

Shift Leader

Job Post ID:


Posted Until:



$10.00-$11.00/ hr


Joliet, Naperville, Oswego, New Lenox, Plainfield


All Shift


Part Time



Job Description:

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to: FOCUS
Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
Know and support appropriate personnel policies, labor laws and safety procedures.
Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
Transitions into opening/closing duties.
Make customers really happy.
Resolve customer complaints/issues.
Empowers Associates to make sure all customers leave happy.
Execute and support all food safety requirements and practices.
Lead Associates to open, transition, and close shifts without supervision.
Manage and organize the line and delegate duties to Associates.
Know and uphold standards for product quality.
Work the line as needed.
Ensure back-of-the-house procedural standards are met.
Promote sales on the shift through executing the marketing plan within the four walls.
Control food costs, labor, waste, and cash on the shift.
Count drawers and follow proper daily cash handling procedures. ESSENTIAL PHYSICAL

Job Requirements:

Must have the ability/stamina to work a minimum of 40 hours a week.
Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
Must be able to exert well-paced and frequent mobility for periods of up to five hours.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
Must be able to tolerate higher levels of noise from music, customer and employee traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service. EXPERIENCE, EDUCATION AND BEHAVIORS
Must represent Potbelly Advantage and Our Values.
Minimum of 1 year supervisory experience in a restaurant or retail environment.
Minimum educational requirement: High School degree.
Must be able to work a minimum of 2 opens and/or closes per week.
Must be trained and pass a Food Safety Certification course.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
Exceptional customer service skills.
Strong communication skills, both written and verbal.
Strong organizational skills and the ability to multi-task.
Strong interpersonal skills.
Ability to train and coach others.
Must be able to demonstrate strong leadership skills at all times.
Must be a strong team-player.
Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.


Health, Dental, Vision benefits
401k with employer match
Paid time off
Bonus eligible
Great food
Employee discount
Flexible schedule
No late nights
No fryers
No alcohol
Great work environment

Company Information

Potbelly Sandwich Works

Application Instructions:

Apply at, then email to schedule an interview

Other Information: