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Eligibility Specialist-Child Care Assistance Program
Job Post ID:
Administrative / Office
Child Care Resource & Referral is seeking to fill an immediate full- time position for an Eligibility Specialist for the Child Care Assistance Program (CCAP). We are seeking a vibrant, self-starter, energetic individual to participate in all support aspects of the IDHS Child Care Assistance Program as related to parents and child care providers in Joliet with occasional visits to the Kankakee office to serve families in Kankakee county.
Duties and Responsibilities:
Assist and determine family and provider eligibility for child care assistance through IDHS computer system and paperwork submitted.
Researches and resolves difficult and potential cases of fraud to ensure program efficiencies and integrity.
Enter certificates timely and accurately to ensure proper payment from the State.
Counsels parents, providers, and others on IDHS Child Care Subsidy policies, procedures, and case specifics by phone, e-mail or walk in clients as requested.
Maintains required job skills and core professional competencies by attending and participating in staff development programs and staff trainings.
Participate and attend Child Care Resource & Referral's fund raising and advocacy events.
Two (2) years experience in customer service, family engagement, or related field or Associates Degree in a related field
Must have strong written and verbal skills and have the ability to communicate effectively via the telephone and in person.
Must possess skills to effectively manage challenging situations with families and providers and be able to fully explain child care assistance policies and procedures.
Demonstrate computer skills and timely and accurate data entry.
Ability to adapt quickly to change in policies in a positive manner.
Ability to work cooperatively with individuals from various educational, socioeconomic, and cultural backgrounds.
Ability to travel locally and attend Agency related weekend and evening events.
May be required to carry, lift, or move equipment, materials, or supplies up to 40 lbs.
401(k) Retirement Plan
CCR&R promotes and facilitates affordable, quality child care through assistance, education and advocacy in Will, Grundy, Kendall and Kankakee counties.